Terms of service

Last updated: July 23, 2026

1. OVERVIEW

This website is operated by Paw Mory. Throughout the Site, the terms “we,” “us,” and “our” refer to Paw Mory.

Paw Mory provides this website, including all information, products, features, and services available through pawmory.com (collectively, the “Services”), subject to these Terms of Service.

By visiting our Site, placing an order, or using any part of the Services, you agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Return and Refund Policy.

Please read these Terms carefully before using the Site. If you do not agree with them, you should not access the Site or purchase our products.

2. ELIGIBILITY

You must be at least 18 years old or the legal age of majority in your place of residence to make a purchase through the Site.

The Services are not directed toward children, and we do not knowingly sell products directly to minors.

By placing an order, you represent that the information you provide is accurate and that you are legally permitted to use the selected payment method.

3. ONLINE STORE TERMS

You may not use our products, Site, or Services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You may not:

  • Attempt to gain unauthorized access to the Site.
  • Introduce viruses, malicious code, or harmful technology.
  • Copy, reproduce, resell, or exploit any part of the Site without permission.
  • Use false information when placing an order.
  • Interfere with the security or operation of the Site.
  • Use the Site in violation of applicable laws or regulations.

A violation of these Terms may result in suspension or termination of access to the Services.

4. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display product photographs, descriptions, colors, dimensions, materials, and features accurately.

However, product colors and appearance may vary slightly because of:

  • Screen and device settings.
  • Lighting used in photographs.
  • Natural differences between materials.
  • Minor manufacturing variations.
  • Product updates made by manufacturers or suppliers.

Product images are provided for illustrative purposes. The final paw-print result may vary depending on how the clay is prepared, the pressure applied, the pet’s movement, and the customer’s use of the product.

We do not guarantee that every handmade paw print will look identical to the examples displayed on the Site.

We reserve the right to modify product descriptions, packaging, availability, and specifications when reasonably necessary. Any replacement or updated product must remain substantially consistent with the product ordered.

5. PRODUCT USE

Customers are responsible for reading and following all instructions included with the product.

When creating a paw print:

  • Supervise your pet throughout the process.
  • Use gentle and appropriate pressure.
  • Do not force an uncomfortable or distressed animal to participate.
  • Keep packaging and small components away from children and pets.
  • Do not allow pets or children to swallow or chew the clay or accessories.
  • Stop using the product if irritation or an unexpected reaction occurs.

The product is intended to create and display a keepsake. It is not a toy, veterinary product, medical product, or food product.

Paw Mory is not responsible for damage caused by misuse, improper storage, failure to follow instructions, unauthorized modification, or use for a purpose other than the product’s intended purpose, except where responsibility cannot legally be excluded.

6. ORDERS

Submitting an order does not automatically mean that the order has been accepted.

After receiving an order, we may verify:

  • Product availability.
  • Payment authorization.
  • Billing and shipping information.
  • Suspected fraud or unauthorized activity.
  • Shipping availability for the destination.
  • Pricing or product-listing errors.

An order is accepted when we confirm it or begin processing it.

We reserve the right to refuse or cancel an order when reasonably necessary, including when:

  • A product is unavailable.
  • We cannot deliver to the provided address.
  • Payment cannot be verified.
  • The order appears fraudulent or unauthorized.
  • There is a significant pricing or listing error.
  • Applicable laws or shipping restrictions prevent fulfillment.

If we cancel a paid order, we will issue a refund to the original payment method.

7. ACCURACY OF INFORMATION

You agree to provide current, complete, and accurate purchase, billing, shipping, and contact information.

You are responsible for reviewing your order information before completing checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address or order can be changed after processing or fulfillment has begun.

Paw Mory is not responsible for delays, additional charges, or failed deliveries caused by incorrect or incomplete information provided by the customer.

8. PRICES AND PAYMENTS

Prices are displayed in the currency shown on the Site or during checkout.

We may change prices, discounts, and promotions at any time. A price change will not affect an order that has already been accepted, except when there is an obvious pricing or technical error.

Payment must be successfully authorized before an order is processed.

Payments may be processed by Shopify and authorized third-party payment providers. The payment methods available to you may depend on your country, currency, device, and eligibility.

Paw Mory does not ordinarily receive or store complete payment card numbers.

9. DISCOUNTS AND PROMOTIONS

Discounts, promotional codes, and special offers:

  • May be available for a limited time.
  • May have eligibility requirements.
  • May not be combined unless expressly stated.
  • May exclude certain products, countries, or shipping charges.
  • May be modified or discontinued before an order is placed.

Discounts cannot normally be applied retroactively to completed orders.

Any comparison price or percentage discount displayed on the Site is intended to reflect a genuine promotional offer and not create artificial urgency.

10. TAXES, CUSTOMS, AND IMPORT CHARGES

Depending on the destination, orders may be subject to sales tax, value-added tax, customs duties, import fees, brokerage fees, or other governmental charges.

Some charges may be collected during checkout. Other charges may be assessed by local customs authorities or delivery providers.

Unless the Site expressly states that duties and taxes are included, the customer may be responsible for charges imposed after the order enters the destination country.

Paw Mory does not control customs decisions, inspection procedures, or charges imposed by governmental authorities.

Customers are responsible for confirming that the product can legally be imported into their country.

11. SHIPPING AND DELIVERY

Processing and estimated delivery times are described on the Site and in our Shipping Policy.

Delivery estimates are not guaranteed arrival dates unless expressly stated. Delivery may be affected by:

  • Customs processing.
  • Carrier delays.
  • Weather.
  • Holidays.
  • Incorrect addresses.
  • Local delivery conditions.
  • Events outside our reasonable control.

We will make reasonable efforts to fulfill orders within the time communicated to the customer.

When an order cannot be shipped within the promised or legally required time, we may contact the customer with an updated estimate and offer the opportunity to accept the delay or cancel the unshipped order for a refund, as required by applicable law.

For United States online orders, sellers must have a reasonable basis for advertised shipping times. When no shipping time is stated, the general federal rule is shipment within 30 days; when that cannot happen, the seller generally must obtain consent to the delay or refund the unshipped order.

12. TRACKING AND DELIVERY STATUS

When tracking is available, the customer may receive a tracking number or tracking link.

Tracking updates are provided by third-party carriers and may not always appear immediately or update in real time.

An order marked as “delivered” by the carrier does not automatically determine the outcome of every claim. We may request additional information and investigate the delivery with the carrier.

Customers should:

  • Verify the delivery address.
  • Check entrances, mail areas, and safe locations.
  • Ask household members or neighbors.
  • Contact the local carrier when appropriate.
  • Notify Paw Mory promptly if the package cannot be located.

13. RETURNS, REFUNDS, AND DAMAGED PRODUCTS

Returns, cancellations, damaged-product claims, replacements, and refunds are governed by our Return and Refund Policy.

Customers should review that policy before purchasing.

If an order arrives damaged, defective, incomplete, or materially different from what was ordered, contact us promptly and provide:

  • The order number.
  • A description of the issue.
  • Clear photographs of the product.
  • Photographs of the packaging and shipping label when relevant.

Do not discard damaged products or packaging until the claim has been reviewed.

Any statement offering free replacement or return shipping applies only when included in our published Return and Refund Policy or confirmed by Paw Mory in writing.

Nothing in these Terms limits consumer rights that cannot legally be waived. Customers in some jurisdictions may have statutory cancellation, return, repair, replacement, or refund rights in addition to our store policy.

For example, many online purchases made by consumers covered by European Union law include a 14-day withdrawal right, subject to applicable conditions and exceptions. Defective goods may also carry mandatory remedies.

14. ORDER CANCELLATIONS

Customers may request cancellation by contacting us as soon as possible.

We cannot guarantee cancellation after:

  • The order has entered processing.
  • A shipping label has been created.
  • The order has been transferred to a fulfillment provider.
  • The package has been shipped.

When cancellation is no longer possible, the customer may need to follow the applicable return procedure.

Our cancellation rules do not limit any mandatory cancellation or withdrawal right provided by applicable law.

15. LOST, STOLEN, OR MISDELIVERED PACKAGES

Claims involving lost, stolen, or misdelivered packages are reviewed individually.

We may request confirmation of the shipping address, carrier communications, photographs, identity verification, or other evidence reasonably needed to investigate.

A replacement or refund is not automatically guaranteed when:

  • The customer entered an incorrect address.
  • The customer failed to collect the package.
  • The package was refused without authorization.
  • Tracking confirms delivery to the address provided.

This section does not remove rights or remedies available under applicable consumer law.

16. THIRD-PARTY SERVICES

Our store is hosted by Shopify and may use third-party services for:

  • Payment processing.
  • Order fulfillment.
  • Shipping.
  • Order tracking.
  • Storefront operation.
  • Cart functionality.
  • Security and fraud prevention.

Third-party services may have their own terms and privacy policies.

We are not responsible for third-party services outside our reasonable control. However, this does not eliminate responsibilities that applicable law places on Paw Mory as the seller.

17. THIRD-PARTY LINKS

The Site may contain links to websites or services operated by third parties.

We do not control and are not responsible for the content, availability, privacy practices, security, products, or services of independent third-party websites.

Review the third party’s policies before providing personal information or completing a transaction with them.

18. INTELLECTUAL PROPERTY

The Site and its content, including the Paw Mory name, logo, branding, product descriptions, photographs, graphics, videos, layout, written materials, and original designs, are owned by or licensed to Paw Mory and are protected by applicable intellectual-property laws.

You may use the Site for personal, noncommercial shopping purposes.

You may not copy, reproduce, distribute, modify, publish, sell, license, scrape, or commercially exploit our content without prior written permission.

19. CUSTOMER COMMUNICATIONS

When you contact us, you agree not to submit content that is:

  • Illegal.
  • Threatening or abusive.
  • Fraudulent.
  • Defamatory.
  • Discriminatory.
  • Obscene.
  • Infringing upon another person’s rights.
  • Containing malicious code.

You retain ownership of the original content you send us.

When you voluntarily provide photographs, comments, or other materials for public promotional use, we will request permission before using them unless another written agreement applies.

20. PROHIBITED USES

You may not use the Site or Services to:

  • Violate any law or regulation.
  • Infringe intellectual-property rights.
  • Harass, threaten, discriminate against, or harm another person.
  • Submit false or misleading information.
  • Collect another person’s personal information without authorization.
  • Transmit malware or harmful code.
  • Conduct fraudulent transactions.
  • Circumvent security measures.
  • Interfere with the Site’s operation.
  • Use automated scraping or extraction without written permission.

We may restrict access when we reasonably believe these Terms have been violated.

21. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Site and Services are provided on an “as available” basis.

We do not guarantee that:

  • The Site will always be uninterrupted or error-free.
  • Every feature will remain available.
  • Product results will be identical for every customer.
  • Third-party carriers will deliver on an exact estimated date.
  • All technical errors will be corrected immediately.

Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot legally be excluded.

22. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Paw Mory will not be liable for indirect, incidental, special, punitive, or consequential losses resulting from the use of the Site or products.

Where liability may legally be limited, Paw Mory’s aggregate liability relating to a product order will not exceed the amount paid for the affected order.

These limitations do not apply where liability cannot legally be excluded or limited, including liability arising from fraud, intentional misconduct, gross negligence, personal injury, or mandatory consumer-protection law.

23. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold Paw Mory harmless from third-party claims arising from:

  • Your unlawful use of the Site.
  • Your violation of these Terms.
  • Your infringement of another person’s legal rights.
  • Fraudulent or unauthorized conduct attributable to you.

This section does not require a consumer to indemnify Paw Mory for Paw Mory’s own unlawful conduct, negligence, or breach of duty.

24. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or removed where necessary.

The remaining provisions will continue in effect.

25. TERMINATION

These Terms remain effective until terminated by you or Paw Mory.

You may stop using the Services at any time.

We may suspend or terminate access when we reasonably believe you have violated these Terms, engaged in fraud, threatened the security of the Site, or caused harm to Paw Mory, its customers, or its service providers.

Termination does not affect obligations or rights that arose before termination.

26. GOVERNING LAW

These Terms are governed by the laws applicable in the State of Texas and the United States, without regard to conflict-of-law principles.

However, this choice of law does not deprive consumers of mandatory protections available under the laws of their country or place of residence.

27. CHANGES TO THESE TERMS

We may update these Terms to reflect changes in:

  • Our products or Services.
  • Business operations.
  • Technology.
  • Payment or shipping providers.
  • Legal or regulatory requirements.

The current version will be posted on this page with an updated revision date.

Changes will apply prospectively unless applicable law requires otherwise.

28. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy, constitute the agreement between you and Paw Mory regarding use of the Site and purchases made through it.

If these Terms conflict with a mandatory legal right, the mandatory legal right will control.

29. CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Paw Mory
Owner: Danny Bonilla
Website: pawmory.com
Email: bonillaalan278@gmail.com
Telephone: +1 (862) 410-3229
Business address: 41 Houston St, Houston, Newark 07105 United States