Shipping policy
Last updated: July 23, 2026
At Paw Mory, we understand how meaningful your keepsake is. We carefully process each order and aim to provide clear, transparent shipping information from the moment your purchase is confirmed until it reaches your destination.
ORDER PROCESSING
Orders are typically processed within 2–4 business days after payment is successfully confirmed.
Processing time includes order verification, preparation, packaging, and transfer to the shipping provider.
Business days do not include weekends or public holidays.
During holidays, promotional periods, unusually high order volume, or unexpected fulfillment disruptions, processing may take slightly longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.
ESTIMATED DELIVERY TIME
After your order has been processed and shipped, estimated delivery normally takes:
7–15 business days
Delivery time depends on the destination, local carrier, customs processing, transportation conditions, and other circumstances outside our direct control.
The estimated total time from placing your order to delivery is approximately:
9–19 business days
These delivery periods are estimates and not guaranteed arrival dates.
INTERNATIONAL SHIPPING
Paw Mory offers international shipping to the destinations available during checkout.
Delivery times may vary depending on:
- The destination country.
- Local postal services.
- Customs inspections.
- Import procedures.
- Weather conditions.
- Public holidays.
- Carrier delays.
If your destination does not appear during checkout, we are currently unable to ship there. If we accept an order but later determine that delivery to the address is unavailable, we will cancel the affected order and issue a refund to the original payment method.
CUSTOMS, DUTIES, AND TAXES
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are not included in the product or shipping price and are the customer’s responsibility.
Paw Mory does not control customs charges or local import decisions.
SHIPPING COSTS
Available shipping options and any applicable costs will be displayed during checkout before payment is completed.
Shipping costs may depend on the customer’s location, the selected shipping method, and current carrier rates.
ORDER TRACKING
When tracking information is available, customers will receive a tracking number or tracking link by email.
Please allow time for the carrier’s system to register and update the tracking information after shipment.
Tracking updates are provided by third-party carriers and may occasionally be delayed or incomplete.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review the following information carefully:
- Full name.
- Street address.
- Apartment or unit number.
- City.
- State or province.
- Postal code.
- Country.
- Telephone number.
Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after the order has entered processing or has been shipped.
Additional costs caused by an incorrect, incomplete, or undeliverable address may be the customer’s responsibility, except where applicable law provides otherwise.
SHIPPING DELAYS
Carrier delays, customs inspections, severe weather, transportation disruptions, holidays, and other unexpected events may affect estimated delivery times.
If we learn that we cannot ship your order within the stated processing period, we will contact you with an updated estimate. Where required by applicable law, you may choose to accept the delay or cancel the unshipped order for a refund.
United States rules require online sellers to have a reasonable basis for their advertised shipping time. When that shipping commitment cannot be met, the customer must generally be given the choice between consenting to the delay or canceling for a prompt refund.
For customers protected by European Union consumer rules, goods should generally be delivered within 30 days unless another delivery period has been agreed. Mandatory consumer rights remain unaffected by this policy.
LOST OR MISSING PACKAGES
If your tracking information has not updated for an extended period or your package appears to be lost, contact us at:
Please provide your order number and tracking information so we can review the situation with the shipping provider.
Lost-package claims are evaluated individually based on the tracking history, shipping address, carrier information, and applicable consumer law.
ORDERS MARKED AS DELIVERED
If tracking shows that your order was delivered but you cannot locate it, please:
- Check entrances, mailboxes, reception areas, and safe delivery locations.
- Ask household members or neighbors.
- Verify the shipping address used for the order.
- Contact the local delivery carrier.
- Contact Paw Mory if the package remains missing.
We may request additional information to investigate the delivery.
DAMAGED ORDERS
If your order arrives damaged, contact us within 48 hours of delivery and provide:
- Your order number.
- Clear photographs of the damaged product.
- Photographs of the packaging.
- A photograph of the shipping label.
We will review the claim and determine the appropriate resolution under our Return and Refund Policy.
Do not discard the product or packaging until the claim has been reviewed.
CANCELLATIONS
Cancellation requests should be submitted as soon as possible.
We cannot guarantee cancellation once an order has entered processing, been transferred to the fulfillment provider, or been shipped.
If an order cannot be canceled, the customer may need to follow the procedures described in our Return and Refund Policy.
CONTACT US
For questions about shipping, delivery, or tracking, contact:
Paw Mory
Owner: Danny Bonilla
Website: pawmory.com
Email: bonillaalan278@gmail.com
Telephone: +1 (862) 410-3229
Address: 41 Houston St, Newark, New Jersey 07105, United States